FAQs
VISIT OUR OFFICIAL WEDDING WEBSITE FOR MORE INFO & TO RSVP
https://kaylinandpaul.minted.us/
(copy and paste link into browser)
password: DosXiques
BOOKING ROOMS
Who is our point of contact at the hotel?
Our booking manager can be reached by email or phone. Keep in mind the phone may be answered in Spanish, as will the voicemail message. Simply ask for her or leave your message in English. Please provide your name, phone number, and the group info below. Include your confirmation number if you’ve booked your rooms and are asking about availability to add nights.
BOOKING MANAGER
MARIANA ZAVALA
HYATT ZIVA CANCUN
Office: Dial 011 52 998 8487000 Ext.7422
Direct: Dial 011 52 998 8487022
International rates may apply
EMAIL: mariana.zavala@hyatt.com
What is the specific Group Info:
Group name: Kantz & Xiques Wedding
Group Code: G-KAXI
How do I book my room?
A block of rooms have been set aside that include admission to the wedding events. Visit the TRAVEL page on this site for details, or copy and paste this link into the browser:
P&K ROOM BLOCK LINK:
https://www.hyatt.com/en-US/group-booking/CANIF/G-KAXI
What nights are available to book?
The room block that has been reserved for Paul and Kaylin’s wedding is for these four nights:
· Thurs 12/2
· Fri 12/3
· Sat 12/4 (Wedding Day)
· Sun 12/5
(Check-in is on Thur 12/2 and check-out is on Mon 12/6)
Do I have to book all four nights?
No. You can choose 3 or 4 of the nights in this range for your stay. (Minimum is 3 nights due to US travel rules about traveling back to the U.S.)
What if we want to stay more than those 4 nights?
The wedding guest room rate is valid for up to three days before Dec 2 and three days after Dec 6, HOWEVER, the extra nights outside the 4 night room block are available on a first-come, first-served basis, so early booking is recommended to ensure you get the extra nights at the special rate for the room you want.
NOTE: Many rooms in the block have already been taken, so options may be limited.
What room types are there?
There are a variety of rooms in the block, however, some of the rooms have limited availability. The most available rooms are the Ocean View (part ocean, part resort).
Can I book a room type not in the block?
Room types not listed in our block may also be booked and added to the block if they are available. Inquire with our booking manager for the rate information if there is a different room that you are interested in. It is important that you work directly with her, so if it is available, she can simply add it to the room block. This ensures you are also included as a guest for the wedding events. If you book directly on the hotel website or third party, an added event fee will be charged to the couple’s wedding package. Special room discounts do not apply to the room block rate as it is already a discounted rate. (AAA, Senior, etc.)
Why should we book through the room block?
The couple's wedding package includes admission for all guests who book through the room block. Rooms booked directly on the website, using other discounts, or via a third party, will result in a $150 per person wedding guest fee charged to the wedding couple. Off-property guests will also be required to pay a resort fee per day of visit in addition to the wedding guest fee charged to the couple.
When is the last day to book a room at the special Wedding Guest rate?
The sooner the better due to a limited number of rooms in the block, especially if you want to add additional nights before or after the 4-nights that are included in the block.
When should I reserve my room?
Our room block expires September 30th! Please book before then. Additionally, the longer you wait, the fewer room types that will be available in our block due to limited supply as they are available on a first-come, first-served basis. Flight arrangements are not required to book the room and should be made after your room is booked and confirmed.
When do we pay for the room?
There is no deposit required at booking. (NOTE: Ignore the rules on the room link where it indicates a 4-night deposit. That has been waived).
Rooms cancelled less than 90 days before the event will result in a cancellation fee of $150 charged to the couple's wedding package. Additional fees will apply for rooms cancelled within 90 days of the event.
When is check in and out?
Check in at 3 p.m. and check out at noon.
Are there any other hotel or room taxes in addition to the room rate?
The only added cost is an environmental tax from Cancun. This fee is around $2 USD per night per room. The proceeds from this fee be used to contribute to environmental protection and sanitation initiatives in Cancun. This fee will be assessed upon check-in. It will not appear in your online room booking total.
INTERNATIONAL TRAVEL
Is a passport required?
Yes, a valid passport is required to travel to Cancun. Please allow at least 3 months for processing a new or renewal passport.
Your passport, regardless of country of origin, should be valid for a minimum period of six months past the dates of your visit, to avoid any potential problems at the port of entry. Please renew your passport if it will expire within six months after the event. Immigration authorities at the port of entry may allow or deny entry of any person into Mexico.
Where can I apply for a passport?
Passport photos can be taken at most Walgreen stores. Passport applcations can be processed at most US Post Offices. Check in your area as appointments are often required in advance. Bring the passport photo along with a completed passport application, photocopies of the required identiification documents, and proper payment (no cash) to the location you have scheduled your appointment. Be sure to follow the policy exactly, as applications missing the required information and proper payment, will not be processed.
Passport details and downloadable applications available here (copy & paste link into browser): https://travel.state.gov/content/travel/en/passports/how-apply/forms.html
What is the Smart Traveler Enrollment Program?
When traveling to a foreign country, it is important to register for the STEP (Smart Traveler Enrollment Program). It is a free service to allow U.S. citizens traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate to receive important information from the Embassy about safety conditions in your destination country, helping you make informed decisions about your travel plans. It will also help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency, or help family and friends get in touch with you in an emergency.
REGISTER AT: https://step.state.gov/ (copy & paste link into browser)
For mobile users, an APP is also available to download in APP stores.
How can I reach the U.S. Consular Operations in Mexico in an emergency?
U.S. citizens in need of 24/7 emergency assistance from the US Consulate should call 55-8526-2561 from Mexico or 1 (844) 528-6611 from the United States. It is a good idea to save these numbers in your contacts. This is especially imporant if you have plans to leave the resort.
Are there any COVID-19 travel restrictions:
Currently there are restrictions, but we will monitor the situation as we get closer and keep you updated. As of now, the COVID-19 restriction for travel back to the U.S., requires that you stay at least three nights and present a ATTESTATION FORM and a negative COVID-19 test at the airport before boarding a plane back to the U.S.
The required attestation form must be completed before boarding in addition to the negative Covid test result: https://www.cdc.gov/quarantine/fr-proof-negative-test.html
For more info:
https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-testing-required-us-entry.html
Mexico Embassy Information regarding COVID-19:
https://mx.usembassy.gov/u-s-citizen-services/covid-19-information/
Where can I get a COVID-19 test in Cancun?
Upon arrival and check in at the hotel, please request your COVID-19 test, so they can process the paperwork and schedule your test to ensure you have time to get results before you fly back. The test has to be within 3 days of your flight back and must be negative. This U.S. policy is subject to change based upon pandemic conditions at time of your event.
TRANSPORTATION
How far is the resort from the airport?
We are located a thirty-minute drive away from Cancun's International Airport.
Is parking available at the resort?
Yes, we offer guest-only free parking, subject to availability.
Are airport transfers included to and from the resort?
No. However the resort can offer airport transfer services at additional cost via a luxury SUV equipped with WiFi. To book, please visit our E-Concierge online tool.
Are there taxis and ride share programs offered between the airport and hotel?
Visit the airport transportation site for dos and don'ts regarding transportation: https://www.cancunairport.com/transportation.html
Are there transportation options other than the above?
There are a variety of service providers offering travel to and from the hotel. You can also book your airport-hotel transfer through various travel sites. Some of these offer round-trip pricing. If you have several groups arriving at the same time, you may be able to coordinate a group rate with these vendors.
Here are a few options: (copy and paste into browser)
- https://carmtransfers.com/ (Rated #1 with Trip Advisor)
- https://happyshuttlecancun.com/
- https://www.viator.com/
Is it safe to take a taxi in Cancun?
Taxis in hotel zone are safe, but you should be cautious if taking a taxi in downtown. We recommend considering Private Transportation for any kind of service.
GENERAL HOTEL INFORMATION
What is the address of the hotel?
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7
Cancun, 77500
Mexico
What is included in this all-inclusive resort?
All drinks and meals are included. On-site entertainment, fitness facilities, non-motorized aquatic sports, hydrotherapy circuit, daily outdoor and indoor activities, in-suite minibar, and free wifi. Tastings and multiple social activities are also part of the all-inclusive package. Please consult our Activities page for more information: https://www.hyatt.com/en-US/hotel/mexico/hyatt-ziva-cancun/canif/area-attractions (copy and paste into browser)
HOTEL AMENITIES
What are some of the key amenities at the hotel?
- Fine dining at 8 à la carté and international buffet restaurants and innovative food carts
- Unlimited cocktails, spirits, beer, wine, and soft drinks at 7 lounges and bars
- 3 spectacular infinity pools
- Top-notch entertainment featuring live music and performances
- Unique daily and nightly activities and entertainment
- Tequila and wine sommeliers to guide tastings
- Family friendly suites and activities, including KidZ Club and a kid's water play area
- Basic Wi-Fi Internet Access (Be sure to check with your phone plan to ensure you are set up for International use in Mexico in event you want to access while not on wifi.)
GENERAL INFORMATION
Do I need to bring an electrical adapter?
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non-North American appliances/devices, we recommend bringing an adaptor.
Are kids allowed at Hyatt Ziva Cancun?
Our resort welcomes guests of all ages with some minor exceptions: our Turquoize tower is exclusively for adults (ages 18+), La Bastille is an adults-only dining and party venue.
What credit cards does the resort accept?
Visa, Master Card, and American Express, only.
Is a credit card required at check-in?
Yes. A pre-authorized HOLD will be applied as a deposit. For specific details, please consult with Front Desk.
Do I need to bring money and exchange my currency to Mexican Pesos when I arrive?
Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide US Dollar to Mexican Peso exchange services, subject to availability. Cash payments are accepted in CAN/US Dollars, and Mexican Pesos.
Is there a secure place to keep valuables?
In-Room Safes are included. Our resort is not liable for unattended items left in public areas.
Does the resort have a smoking policy?
Hyatt Ziva Cancun is a smoke-free family resort, however, we do offer designated areas.
What is the tipping policy at the resort?
All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
Can I drink local water?
We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant to the highest level in industry sanitation standards & best practices.
Does the resort provide medical services or support?
A medical doctor is available on-site on a 24-hour basis, at an additional cost. Certified lifeguards are available in pool and beach areas, first aid is provided on a 24-hour basis for emergency situations.
Are pets allowed at Hyatt Ziva Cancun?
No, due to resort policy.
Are the rooms handicapped accessible?
We offer ground floor suites that are fully equipped for guests with special physical needs, please contact us directly to learn more, and to book.
Is the resort wheelchair accessible? Yes.
DINING
What are the dress codes for the different restaurants?
Please consult the dining & drinks section of our website for specific dress code classifications per venue.
Below some further guidelines:
Beach Attire: Swimsuit attire is welcome.
Casual, or Resort Casual: Access with dry bathing suits permitted. Men require a t-shirt and women require a cover-up. Sandals are required.
Smart Casual: Dress shorts, close-toed shoes, collared short-sleeve shirts are required for men. Women require dress sandals.
Resort Formal: Trousers, close-toed shoes or dress sandals, collared short-sleeve or polo-shirts are required for men, women require dress sandals. Elegant evening wear is required for both men and women.
Note: The above guidelines are illustrative a not definitive
Do I need to make dinner reservations? How do I reserve?
All of our dining venues are available on a first come, first serve basis.
If I am a vegetarian or have special dietary needs, will I have adequate options?
Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs (please notify the resort ahead of time or at check-in, should this be the case).
Do you offer premium branded spirits?
Yes. Cocktails made with international and national premium branded spirits are yours to enjoy as part of your all-inclusive plan. A variety of specialty spirits and bottles, such as champagne and first-rate wines are available for purchase.
Is there room service?
Yes. 24-hour, all-inclusive suite service is available, liquor service available from 11:00 am to 11:00 pm.
Are there any restaurants open late at night?
Restaurants close at 10:30pm or 11:00pm.
What types of beers are available?
We offer a variety of beers, including Dos Equis, Tecate Light, and Superior. A selection of artisanal beers is also available at Tres Cervezas.
Are there age requirements for entering bars or restaurants on the property?
Yes, you must be 18 years and older to enter our bars. La Bastille is an adults-only restaurant, and Tres Cervezas is an adults-only venue after 9:00pm.
Does the resort have a swim-up bar?
Yes, we have a swim-up bar, Pool Bar.
Do you offer private dinners in-room or on the beach?
Yes, at additional. Please contact concierge for more information.
ACTIVITIES
How can I arrange tours and excursions outside the resort?
You may schedule tours, activities and other services prior to arrival by using our E-Concierge tool: https://cancunziva.hyatte-concierge.com/Welcome.aspx?langid=en-US
What is the difference between an activity and an excursion/tour?
Generally, activities are included in the all-inclusive plan such as pool parties, tastings and fitness lessons. Tours and excursions are optional off-site activities offered by third-party vendors, at an additional charge.
Are cabanas available for rent?
Double Deck beach cabanas may be reserved at additional cost, please visit E-Concierge to learn more.