FAQs
GENERAL INFORMATION
Do I need to bring an electrical adapter?
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non North American appliances/devices, we recommend brining an adaptor.
Are kids allowed at Hyatt Ziva Los Cabos?
Yes, all ages are welcome.
What credit cards does the resort accept?
Visa, Master Card, and American Express, only.
Do you offer rates that are not all-inclusive?
No, the only rates we offer are all-inclusive.
Do I need to bring money and exchange my currency to Mexican Pesos when I arrive?
Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities . However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide US Dollar to Mexican Peso exchange services, subject to availability. Payments are accepted in Mexican Pesos and all mayor credit cards.
Does the resort have a smoking policy?
Hyatt Ziva Los Cabos is smoke-free family resort, however we do offer designated areas where smoking is allowed including, motor lobby, lagoon, and beach. Guests found smoking outside designated areas will be penalized with a fee of MXN$5,000.
What is the tipping policy at the resort?
All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
Can I drink local water?
We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third party auditors, our resort is compliant to the highest level in industry sanitation standards & best practices.
Are pets allowed at Hyatt Ziva Los Cabos?
No, due to resort policy.
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INCLUSIONS
What's included in my all-inclusive package?
All drinks and meals are included. On-site entertainment, fitness facilities, beach and pool butlers, non-motorized aquatic sports, daily outdoor and indoor activities, 24-hour room service, in-suite minibar, and free wifi. Tastings, pool foam parties and multiple social activities, are also part of the all-inclusive package. Please consult our Activities page for more information.
Ziva Club suites include superior amenities:
Private check-in and check-out
Superior views
Personalized concierge service
VIP in-suite refreshment center with spirits
Access to Hyatt Club Lounge
Premium Wi-Fi and complimentary local calls
15% discount on spa services
Discount on laundry services with express delivery
Luxury bathroom amenities
Laundry services with express delivery
The following services are not included as part of the all-inclusive plan, except as otherwise provided:
Spa & beauty services
Tours and excursions
Third party on site boutique stores
Off-site tours and excursions
Airport transfers, taxis, local shuttle services, car rentals
National and international telephone calls
Beach cabanas
Certain specialty wines and spirits
Laundry and dry-cleaning services
Nanny services
Lobster and speciality private dinners
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TRANSPORTATION AND LOCATION
How far is the resort from the airport?
Hyatt Ziva Los Cabos is a twenty minute drive away from San Jose del Cabo Inernational Airport, and a 5 minute drive from downtown San Jose del Cabo.
Are airport transfers included to and from the resort?
No. However the resort can offer airport transfer services at additional cost offered by third party vendors.
Is parking available at the resort?
Yes, we offer guest-only free parking, subject to availability.
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DINING
Do I need to make dinner reservations? How do I reserve?
All other dining venues are available on a first come, first serve basis, reservations are not needed.
If I am a vegetarian or have special dietary needs, will I have adequate options?
Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs (please notify the resort ahead of time or at check-in, should this be the case).
Is there room service?
Yes. 24-hour suite service is available.
Are there any restaurants opened late at night?
Restaurants close at 10:30PM or 11:00PM.
Are there age requirements for entering bars on property?
Yes, the legal drinking age in Mexico is 18. You must be 18 years and older to enter our bars.
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ACTIVITIES
How can I arrange tours and excursions outside the resort?
Tour offered by third party vendors may be purchased at our on-site hospitality desk, located in the main lobby.
What is the difference between an activity and an excursion?
Generally, activities are included in the all-inclusive plan such as pool parties, tastings and fitness lessons. Tours and excursions are optional off-site activities offered by third party vendors, at additional charge.
Are cabanas available for rent?
Pool and beach cabanas are available for rent on a first come first serve basis, prices range from US$105 to US$185. Cabanas may also be reserved in advance by contacting Guest Services: +52 624 163 7730.
Are there malls nearby?
Yes, there are several shopping destinations just minutes away from our resort.